Pet Care Client Advocate — Flexible Hours

VCA Animal Hospitals, Inc; Annandale (VA); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision

Paid vacation

401(k)

Descripción de la vacante

VCA Animal Hospitals, Inc. in Annandale, VA is seeking a friendly client services associate to greet clients and their pets, schedule exams, and explain fees. This role emphasizes compassionate care, clear communication, and accurate record-keeping in a fast-paced veterinary office.

You will assist with product recommendations, process payments, and support follow-up calls while upholding high standards of customer service and teamwork.

Formación

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—as well as awareness and understanding of others’ reactions.
• Proven decision‑making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem‑solving.
• Proficiency in Microsoft Office.
• Willingness to work non‑traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsabilidades

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on pet care.
• Managing medical records, charts, reports and correspondence.

Conocimientos

Customer service

Listening

Communication

Compassion

Decision making

Problem solving

Microsoft Office

Educación

High School Diploma/GED

Herramientas

Microsoft Office

Descripción del empleo

VCA Animal Hospitals, Inc. in Annandale, VA is seeking a friendly client services associate to greet clients and their pets, schedule exams, and explain fees. This role emphasizes compassionate care, clear communication, and accurate record-keeping in a fast-paced veterinary office.

You will assist with product recommendations, process payments, and support follow-up calls while upholding high standards of customer service and teamwork.