Pet Care Center Leader - Customer Experience & Ops

PETCO Animal Supplies Stores, Inc.; Santa Monica (CA); On-site; USD 26,000 - 39,000; Full time

Job summary

Petco Animal Supplies, Inc. in Santa Monica is seeking a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets and customers.

You will supervise partners, open and close the store, and act as the primary contact when management is not present, delivering a great on-floor experience every day. This role requires leadership, problem-solving, cash handling, and the ability to multitask in a fast-paced retail setting, with evenings,

Qualifications

• Retail leadership experience or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and solve problems on the floor.
• Basic math skills and experience handling cash.
• Reliability, responsibility and attention to detail.

Responsibilities

• Uphold Petco’s animal care standards and safety on the floor.
• Deliver friendly, knowledgeable service to customers.
• Supervise store partners and assist with training on shift.
• Open and close the store, following cash handling and safety procedures.
• Assist with merchandising, pricing, and ensuring a clean, organized store.
• Act as primary contact in management's absence and support store goals.

Skills

Retail leadership

Customer service

Cash handling

Communication

Team supervision

Job description

Petco Animal Supplies, Inc. in Santa Monica is seeking a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets and customers.

You will supervise partners, open and close the store, and act as the primary contact when management is not present, delivering a great on-floor experience every day. This role requires leadership, problem-solving, cash handling, and the ability to multitask in a fast-paced retail setting, with evenings,