Pet Care Center Lead — Open/Close & Service Pro

Petco; Bridgeport (CT); On-site; USD 38,000 - 54,000; Full time

Job summary

Petco in Bridgeport, CT is seeking a Store Key Holder to support store leadership, supervise partners, and deliver a great customer experience on the sales floor. This role emphasizes ownership of daily operations, safety, and pet-care standards while guiding teams and maintaining merchandising and store presentation.

The ideal candidate brings prior retail experience with supervisory skills, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and supervise partners, serving as a point of contact when management is not present.
• Lead on-floor operations and deliver a great customer experience every day.
• Support store leadership and assist with training new partners as needed.
• Maintain clean, organized, and visually appealing shelves and store areas.
• Uphold merchandising standards, pricing accuracy, and signage.
• Assist with inventory activities and restocking; communicate issues to leadership.
• Address customer questions and resolve concerns promptly and professionally.
• Model selling behaviors and service expectations; guide partners during shifts.

Skills

Retail experience

Leadership

Communication

Multitasking

Cash handling

Attention to detail

Job description

Petco in Bridgeport, CT is seeking a Store Key Holder to support store leadership, supervise partners, and deliver a great customer experience on the sales floor. This role emphasizes ownership of daily operations, safety, and pet-care standards while guiding teams and maintaining merchandising and store presentation.

The ideal candidate brings prior retail experience with supervisory skills, strong communication, and the ability to multitask in a fast-paced environment.