Pet Care Center Lead - On-Floor Ops & Service

Petco; Hoover (AL); On-site; USD 27,000 - 38,000; Full time

Job summary

Petco in Hoover, AL is seeking a Key Holder to support store leadership, open and close the store, and deliver a safe, friendly shopping experience for pets and people.

You will supervise partners, respond to daily challenges on the floor, assist with cash handling, merchandising, and inventory tasks while upholding Petco standards and customer service excellence.

Flexible availability including some evenings and weekends is required to keep operations running smoothly.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and supervise partners.
• Serve as the primary on-floor point of contact when management is not present.
• Provide on-floor leadership and deliver friendly customer service.
• Process transactions and handle cash accurately.
• Assist with merchandising, inventory, and safety tasks.

Skills

Leadership

Customer service

Cash handling

Multitasking

Communication

Reliability

Job description

Petco in Hoover, AL is seeking a Key Holder to support store leadership, open and close the store, and deliver a safe, friendly shopping experience for pets and people.

You will supervise partners, respond to daily challenges on the floor, assist with cash handling, merchandising, and inventory tasks while upholding Petco standards and customer service excellence.

Flexible availability including some evenings and weekends is required to keep operations running smoothly.