Pet Care Center Lead — On‑Floor Leadership

Petco; Oshkosh (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Petco in Oshkosh, WI is seeking a proactive Key Holder who helps ensure smooth daily operations, outstanding customer service, and a safe, welcoming environment for pets, partners, and customers.

You will support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This on-the-floor leadership role is ideal for someone who enjoys solving problems and delivering a great experience every day.

Qualifications

• Previous retail experience required; supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store following cash handling and safety procedures.
• Supervise partners and deliver on daily store operations.
• Provide friendly, knowledgeable service to customers.
• Identify issues and communicate them to store leadership.
• Support merchandising standards and inventory tasks.
• Act as primary contact in the absence of store management.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Job description

Petco in Oshkosh, WI is seeking a proactive Key Holder who helps ensure smooth daily operations, outstanding customer service, and a safe, welcoming environment for pets, partners, and customers.

You will support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This on-the-floor leadership role is ideal for someone who enjoys solving problems and delivering a great experience every day.