Pet Care Center Lead — Hands-On Store Leadership

Petco; Purdy Corner (MA); On-site; USD 35,000 - 54,000; Full time

Job summary

Petco in Massachusetts is hiring an Assistant Manager to lead a high‑performing Pet Care Center, support the General Manager, supervise partners, and deliver exceptional customer experiences for pets and their families.

You’ll coach and develop the team, drive sales and operations from the floor, maintain store standards, manage inventory, and handle escalated customer concerns while working evenings, weekends, and holidays as needed.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Lead store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and development of store partners.
• Provide coaching, feedback, and recognition to strengthen performance.
• Maintain a clean, organized store reflecting Petco’s brand and values.
• Lead operations and drive sales from the floor.

Skills

retail leadership

leadership

problem solving

communication

POS systems

Microsoft Office

passion for animals

Tools

POS systems

Microsoft Office

Job description

Petco in Massachusetts is hiring an Assistant Manager to lead a high‑performing Pet Care Center, support the General Manager, supervise partners, and deliver exceptional customer experiences for pets and their families.

You’ll coach and develop the team, drive sales and operations from the floor, maintain store standards, manage inventory, and handle escalated customer concerns while working evenings, weekends, and holidays as needed.