Pet Care Center Lead — People, Pets, Performance

Petco; Mansfield (MA); Presencial; USD 35.000 - 54.000; Jornada completa

Descripción de la vacante

Petco in Mansfield, MA is seeking an Assistant Manager to support the General Manager in running a high-performing Pet Care Center, lead partners, care for pets, and deliver exceptional customer experiences.

You will lead on the floor in the GM's absence, coach and develop team members, ensure safety and cleanliness, drive sales and operations, and help meet performance goals while maintaining Petco brand standards.

Formación

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsabilidades

• Uphold Petco’s animal care standards and ensure safety of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Lead store partners to deliver outstanding service and customer loyalty.
• Support hiring, onboarding, training, and development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance.
• Maintain a clean, organized store reflecting Petco’s brand and values.
• Drive sales, service, and operational goals by leading from the floor.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Conocimientos

Retail experience

Team leadership

Communication

Problem solving

POS systems

Microsoft Office

Herramientas

POS systems

Microsoft Office

Descripción del empleo

Petco in Mansfield, MA is seeking an Assistant Manager to support the General Manager in running a high-performing Pet Care Center, lead partners, care for pets, and deliver exceptional customer experiences.

You will lead on the floor in the GM's absence, coach and develop team members, ensure safety and cleanliness, drive sales and operations, and help meet performance goals while maintaining Petco brand standards.