Pet Care Center Lead — Assistant Manager

Petco; Medford (MA); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Petco Total Rewards

Health benefits

401K

Incentives

PTO

Job summary

Petco in Medford, MA is seeking an Assistant Manager to support the General Manager in running a high-performing Pet Care Center and leading store partners to deliver exceptional customer experiences.

You will act as a trusted leader on the sales floor, driving sales, coaching team members, and ensuring operational excellence daily. The role requires 2+ years of retail supervisory experience and strong communication skills.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.

Responsibilities

• Lead store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store reflecting Petco’s brand and values.
• Drive sales, service, and operational goals by leading from the floor.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.

Skills

Retail experience

Team leadership

Tools

POS systems

Microsoft Office

Job description

Petco in Medford, MA is seeking an Assistant Manager to support the General Manager in running a high-performing Pet Care Center and leading store partners to deliver exceptional customer experiences.

You will act as a trusted leader on the sales floor, driving sales, coaching team members, and ensuring operational excellence daily. The role requires 2+ years of retail supervisory experience and strong communication skills.