Pet Care Center GM: Lead, Grow, Impact Pets

Petco; Independence (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

Petco is seeking a General Manager to lead a Pet Care Center, prioritizing animal welfare, customer experience, and profitable growth. You will own operations, mentor a diverse team, and drive performance through coaching and clear accountability.

The role requires a hands-on leader who thrives in a fast-paced retail environment, maintains safety standards, and builds strong community partnerships to support adoption and local events. A passion for pets is essential.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion the health, safety, and humane care of all animals, ensuring Petco standards.
• Create an environment where pets and pet parents feel welcomed, supported, and cared for.
• Lead with integrity and an unwavering commitment to doing what’s right for pets.
• Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships.
• Develop a strong leadership bench and succession plan.
• Lead performance management, coaching, and accountability for all partners.
• Meet or exceed sales, profitability, and operational goals.
• Leverage Petco tools, programs, and insights to grow the business.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through strong loss prevention and inventory controls.

Skills

Management experience

People leadership

Business acumen

Communication

Problem solving

Education

High school diploma or GED

Leadership development programs

Job description

Petco is seeking a General Manager to lead a Pet Care Center, prioritizing animal welfare, customer experience, and profitable growth. You will own operations, mentor a diverse team, and drive performance through coaching and clear accountability.

The role requires a hands-on leader who thrives in a fast-paced retail environment, maintains safety standards, and builds strong community partnerships to support adoption and local events. A passion for pets is essential.