Pet Care Center General Manager: Lead Growth & Impact

Petco; Plymouth (MA); On-site; USD 75,000 - 124,000; Full time

Job summary

Petco is seeking a General Manager to lead a Pet Care Center, putting pets first and delivering strong business results. You will own daily operations, build an engaged team, and ensure exceptional customer experience with high standards of animal care and safety.

The role focuses on growing sales, profitability, and operational excellence while leading labor, payroll, and expenses to optimize productivity. You will engage with the community through events and partnerships.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships.

Skills

Management experience

People leadership

Business & operations

Communication

Customer service

Education

High school diploma or GED

Leadership development programs (internal)

Job description

Petco is seeking a General Manager to lead a Pet Care Center, putting pets first and delivering strong business results. You will own daily operations, build an engaged team, and ensure exceptional customer experience with high standards of animal care and safety.

The role focuses on growing sales, profitability, and operational excellence while leading labor, payroll, and expenses to optimize productivity. You will engage with the community through events and partnerships.