Pet Care Center GM: Lead Growth, Team & Care

Jobtome; Independence Township (IA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Growth opportunities

Team leadership

Purpose-driven work

Job summary

Petco is seeking a General Manager to lead a Pet Care Center, ensuring the health, safety, and humane care of all animals while fostering an inclusive and high-energy team that delivers exceptional service.

You will hire, train, coach, and develop a diverse staff, drive sales and profitability, manage labor and expenses, and represent Petco in the community through events and partnerships. This role is full-time and customer-focused.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
• Lead and develop an inclusive, energized team delivering exceptional service.
• Hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results to identify opportunities and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.

Skills

People leadership

Coaching

Talent development

Business acumen

Communication

Problem-solving

Organizational skills

Customer service

Education

High school diploma or GED

Job description

Petco is seeking a General Manager to lead a Pet Care Center, ensuring the health, safety, and humane care of all animals while fostering an inclusive and high-energy team that delivers exceptional service.

You will hire, train, coach, and develop a diverse staff, drive sales and profitability, manage labor and expenses, and represent Petco in the community through events and partnerships. This role is full-time and customer-focused.