Pet Adoption Specialist

Humane Society Silicon Valley; Milpitas (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Humane Society Silicon Valley is seeking an Adoption Associate to support our lifesaving mission. You will match adopters with pets, educate the public on care and behavior, and help ensure safe handling of animals within a fast-paced, team-oriented environment.

You will respond to inquiries, assist with events, and mentor volunteers while upholding our standards of kindness, courage, and impact. A strong eye for detail and a passion for helping animals and people are essential.

Qualifications

• Experience in a customer service environment is required.
• Ability to safely handle dogs and cats.
• Must be reliable, punctual and work well in a team.
• Ability to communicate effectively (written and oral) and show courtesy to the public, volunteers and employees.
• Proficient with MS Word and Excel; database experience is a plus.
• Ability to lift and carry up to 40 lbs and stand for extended periods.

Responsibilities

• Provide exceptional service to help visitors find animals that meet their interests, needs, and living environment.
• Educate adopters about animal care and behavior, and provide follow-up guidance and resources.
• Mentor and train volunteers to follow HSSV policies and procedures.
• Ensure humane treatment of shelter animals at all times; monitor and assist with handling by the public and volunteers.
• Answer phone calls and emails promptly with accurate information.
• Coordinate and prepare for special adoption events.
• Record adoption records and fees accurately in the shelter system and process payments.

Skills

Customer service

Detail-oriented

Teamwork

Effective communication

Empathy

Flexibility

Safety awareness

Tools

MS Word

Excel

Job description

Humane Society Silicon Valley is seeking an Adoption Associate to support our lifesaving mission. You will match adopters with pets, educate the public on care and behavior, and help ensure safe handling of animals within a fast-paced, team-oriented environment.

You will respond to inquiries, assist with events, and mentor volunteers while upholding our standards of kindness, courage, and impact. A strong eye for detail and a passion for helping animals and people are essential.