Pet Adoption Customer Care Specialist (Part-Time)

Oregon Humane Society; Salem (OR); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Paid Time Off + Sick time

401(k) with employer match

Professional Development Opportunities

One free Oregon Humane adoption / year

Perks & Discounts at select vendors

Job summary

Oregon Humane is seeking a part-time Customer Care Representative to educate adopters about animals, assist with adoptions and provide excellent guest services at the Salem campus. You will handle in-person and phone inquiries, guide potential adopters, and contribute to a welcoming shelter environment.

The role requires strong communication, problem-solving, and basic MS Office skills. You will work across multiple teams to support animal welfare and community outreach.

Qualifications

• 1 year related work experience in customer service, retail, food service, animal care/handling, and/or a high-pressure, high-volume work environment.
• Able to solve problems in a constructive and positive manner.
• Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff and volunteers.
• Proficiency using the Microsoft Office Suite, including Outlook, Word, Excel.

Responsibilities

• Act as a vital member of the Shelter Operations team by interacting with the public, showing animals to potential adopters, providing education about a variety of animals and processing adoption paperwork.
• Navigate complex conversations with diverse clientele in person and over the phone, providing education on different animal behaviors as well as discussing medical needs and diagnoses.
• Handle animals with a variety of behaviors and facilitate introductions of client dogs to shelter dogs.
• Manage a high traffic reception desk answering in person questions, providing resources as needed and using various software platforms to set up client meet and greets.
• Use a POS to ring up purchases for clients in the retail store, while providing information about products and food nutrition.
• Educate clients and collaborate with them to create long-term in-home management plans and demonstrate positive training methods.
• Collaborate and communicate effectively, provide excellent customer service – internally and externally.
• Reliably and accurately complete work by following up on requests, checking work for errors, completing requests on or before deadlines and assuming responsibility for successes or errors.
• Assist in training new staff/volunteers.
• Perform any other duty as requested by management.

Skills

Customer service

Communication

MS Office

Problem solving

Teamwork

Tools

Microsoft Office

POS system

Job description

Oregon Humane is seeking a part-time Customer Care Representative to educate adopters about animals, assist with adoptions and provide excellent guest services at the Salem campus. You will handle in-person and phone inquiries, guide potential adopters, and contribute to a welcoming shelter environment.

The role requires strong communication, problem-solving, and basic MS Office skills. You will work across multiple teams to support animal welfare and community outreach.