Pet Adoption Counselor: Match Pets with Families

Animal Care Center of NYC; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance

401K and pension

On-the-job training

Job summary

Animal Care Center of NYC is seeking an Adoption Counselor to guide families through the pet adoption process. You will provide exceptional customer service, answer questions about animal husbandry, and help match cats, dogs, rabbits and other pets with suitable homes in NYC.

The role includes socializing with animals, processing paperwork, handling payments, and participating in ongoing trainings. A high school diploma and at least one year of customer service are required, with ability to lift

Qualifications

• High School Diploma or GED required.
• At least one year of customer service experience is required.
• Ability to handle different breeds and sizes of dogs.
• Must be able to lift a minimum of 50 lbs.
• Humane handling techniques preferred.

Responsibilities

• Provide exemplary customer service to adopters and guide them through the adoption process.
• Interact with dogs, cats, rabbits and guinea pigs to assess suitability for adoption.
• Process adoption paperwork and payments in the shelter system.
• Answer questions via email/phone and provide post-adoption support.

Skills

Customer service

Animal handling

Communication

Education

High School Diploma or GED

Job description

Animal Care Center of NYC is seeking an Adoption Counselor to guide families through the pet adoption process. You will provide exceptional customer service, answer questions about animal husbandry, and help match cats, dogs, rabbits and other pets with suitable homes in NYC.

The role includes socializing with animals, processing paperwork, handling payments, and participating in ongoing trainings. A high school diploma and at least one year of customer service are required, with ability to lift