Compassionate Pet Admissions Counselor

Animal Care Center of NYC; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO package

Health insurance (low premium)

401K and Pension

Life Insurance

On-the-job training

Job summary

Animal Care Center of NYC seeks an Admissions Counselor to ensure animals entering our centers are set up for the best outcomes from the first interaction. You will provide a supportive, nonjudgmental environment and guide clients through surrender prevention options and program pathways.

Responsibilities include documenting animal history, collaborating with departments, and supporting early placement decisions while maintaining compassion and confidentiality in a fast-paced nonprofit shelter

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of customer service experience required.
• Positive, compassionate attitude, and good computer skills required.
• Treats animals and people with respect, viewing individuals as collaborators.
• Capable of maintaining discretion and confidentiality.
• Competent in clearly documenting conversations and interactions.
• Ability to lift up to 50 lbs and stand for 8+ hours.

Responsibilities

• Provide a low-stress intake experience by using fear-free practices when handling animals that may be ill, injured, or behaviorally challenging.
• Assist clients in the admittance of animals through comprehensive interviews and completion of all necessary paperwork with empathy and guidance.
• Accurately record all information provided by the pet owner or guardian regarding the animal’s history, health, and behavior in shelter software.
• Check voicemail and email accounts, promptly responding to inquiries for relinquishment.
• Collaborate with supervisor, ACC partners, and other departments to implement pathway planning and minimize length of stay for deferred intakes.

Skills

Customer service

Computer skills

Compassionate attitude

Discretion

Documentation

Physical stamina

Team player

Education

High School Diploma or equivalent

Job description

Animal Care Center of NYC seeks an Admissions Counselor to ensure animals entering our centers are set up for the best outcomes from the first interaction. You will provide a supportive, nonjudgmental environment and guide clients through surrender prevention options and program pathways.

Responsibilities include documenting animal history, collaborating with departments, and supporting early placement decisions while maintaining compassion and confidentiality in a fast-paced nonprofit shelter