Spanish-Speaking Admissions Counselor - Help Pets & People

Animal Care Centers of NYC; New York (NY); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical, dental, vision insurance

401K and pension

Life insurance

On-the-job training

Résumé du poste

The Admissions Counselor at Animal Care Centers of NYC helps ensure a smooth, compassionate intake for every animal and owner. By gathering thorough histories, offering surrender-prevention options, and guiding families toward appropriate resources, you set the stage for successful outcomes from the first interaction.

They document animal history, coordinate with multiple departments, and provide fear-free, respectful support during challenging circumstances.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of customer service experience required.
• Positive, compassionate attitude, and good computer skills required.
• Treats animals and people with respect, viewing individuals as collaborators.
• Capable of maintaining discretion and confidentiality.
• Competent in clearly documenting conversations and interactions.
• Ability to lift up to 75 lbs and stand for 8+ hours.

Responsabilités

• Provide a low-stress experience by using fear-free practices when handling the intake of animals that may be ill, injured, and/or behaviorally challenging.
• Assist clients in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
• Accurately record all information provided by the pet owner or guardian regarding the animal’s history, health, and behavior.

Connaissances

Customer service experience

Compassionate attitude

Good computer skills

Discretion and confidentiality

Documentation skills

Ability to lift 75 lbs

Stand for 8+ hours

Formation

High School Diploma or equivalent

Outils

Shelter software

Description du poste

The Admissions Counselor at Animal Care Centers of NYC helps ensure a smooth, compassionate intake for every animal and owner. By gathering thorough histories, offering surrender-prevention options, and guiding families toward appropriate resources, you set the stage for successful outcomes from the first interaction.

They document animal history, coordinate with multiple departments, and provide fear-free, respectful support during challenging circumstances.