Compassionate Pet Admissions Counselor

Animal Care Centers of NYC; New York (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO including vacations and personal/s

Diverse health benefits (health/dental

401K and Pension

Ongoing training and DEI

Job summary

Animal Care Centers of NYC seeks an Admissions Counselor to support animals entering our centers. You will conduct client interviews, document histories, and provide counseling with empathy and resources to prevent surrender or enable timely adoption.

Responsibilities include accurate data entry, collaboration with multiple departments, and handling challenging cases with Fear Free practices. Training is provided, and PSLF eligibility is noted for nonprofit staff.

Qualifications

• Minimum 1 year of customer service experience.
• Positive, compassionate attitude and good computer skills.
• Treats animals and people with respect; acts with discretion.
• Capable of documenting conversations clearly and maintaining confidentiality.
• Ability to lift up to 50 lbs and stand for 8+ hours.

Responsibilities

• Provide low-stress intake experience using fear-free practices for animals.
• Interview clients and complete paperwork; provide empathy and resources.
• Record animal history, health and behavior in shelter software.

Skills

Customer service

Compassionate attitude

Computer skills

Discretion & confidentiality

Documentation skills

Physical stamina

Lifts up to 50 lbs

Education

High School Diploma or equivalent

Job description

Animal Care Centers of NYC seeks an Admissions Counselor to support animals entering our centers. You will conduct client interviews, document histories, and provide counseling with empathy and resources to prevent surrender or enable timely adoption.

Responsibilities include accurate data entry, collaboration with multiple departments, and handling challenging cases with Fear Free practices. Training is provided, and PSLF eligibility is noted for nonprofit staff.