Pest Operations Manager: Training, Staffing & Service

Rentokil North America; Ferndale (NY); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Holidays and floating holidays

Tuition reimbursement

Job summary

Rentokil North America is seeking a leader to oversee technician recruiting, ongoing training, coaching, and accountability to maximize technician success and retention. This role ensures high-quality service and strong customer satisfaction across residential, termite, specialty, and lawn technician staffing.

The position emphasizes safety, regulatory compliance, and efficient branch scheduling while maintaining inventory control and timely responses to customer concerns.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Skills

Problem solving

Team leadership

Numerical skills

Communication

Customer rapport

Education

High school diploma or GED

Job description

Rentokil North America is seeking a leader to oversee technician recruiting, ongoing training, coaching, and accountability to maximize technician success and retention. This role ensures high-quality service and strong customer satisfaction across residential, termite, specialty, and lawn technician staffing.

The position emphasizes safety, regulatory compliance, and efficient branch scheduling while maintaining inventory control and timely responses to customer concerns.