Guest Experience & Reservations Specialist

THE BREAKERS PALM BEACH; Florida; On-site; USD 34,000 - 52,000; Full time

Job summary

The Breakers Palm Beach is seeking a Sales Associate - Reservations to deliver exceptional guest service and assist with reservations and local recommendations in a luxury resort setting.

In this role you will share information on accommodations, spa offerings, dining, and activities, while maintaining up-to-date product knowledge and ensuring accurate reservation handling. A friendly, proactive approach and strong communication are essential to succeed.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal skills and customer-focused mindset.
• Ability to work autonomously and take initiative.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Provide sales support to guests by sharing information on accommodations, spa offerings, dining, and activities.
• Collaborate with guests and team members remotely using strong interpersonal skills.
• Ensure prompt and accurate reservation management.
• Assist guests with inquiries or issues to ensure satisfaction.
• Maintain up-to-date knowledge of products and services offered.
• Uphold company policies and procedures.

Skills

Strong written and verbal comms

Interpersonal skills

Autonomy & initiative

Attention to detail & organization

Education

High school diploma or equivalent

Tools

Computer systems & software

Job description

The Breakers Palm Beach is seeking a Sales Associate - Reservations to deliver exceptional guest service and assist with reservations and local recommendations in a luxury resort setting.

In this role you will share information on accommodations, spa offerings, dining, and activities, while maintaining up-to-date product knowledge and ensuring accurate reservation handling. A friendly, proactive approach and strong communication are essential to succeed.