Wellness & Beauty Retail Advisor

Beaveda; Clearwater (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

Beaveda in Clearwater, FL is seeking a guest services associate to deliver the Aveda Guest Service Cycle and premium client experiences. You will drive sales, manage daily operations, and uphold the ritual of renewal during every visit.

The role requires hospitality flair, strong communication, and the ability to work retail hours including weekends and events with a professional appearance and product knowledge to guide guests.

Qualifications

• Alignment with the Aveda mission.
• One year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Exceptional organizational skills.
• Ability to attend and complete all company education.
• Ability to work retail hours including weekends, holidays and events.
• Computer experience including retail point of sale.

Responsibilities

• Perform the Aveda Guest Service Cycle to ensure an excellent guest experience.
• Maintain average sales of at least $55.
• Ensure on-time service flow through Salon Biz Appointment Booking.
• Manage all incoming call volume to keep PCH below 5%.
• Provide hair and wellness expertise and service to guests, while achieving sales goals.
• Offer a ritual of renewal during every visit (hand treatment, makeup, neck and shoulder massage).
• Serve as a role model and resource for Aveda product knowledge and service cycle.
• Keep the retail experience center guest-ready at all times.
• Participate in monthly inventory.
• Present a professional appearance per the dress code.
• Attend meetings as required; travel may be minimal.

Skills

Verbal communication

Written communication

Organizational skills

Guest services

Retail experience

Cosmetic experience

POS experience

Tools

POS software

Job description

Beaveda in Clearwater, FL is seeking a guest services associate to deliver the Aveda Guest Service Cycle and premium client experiences. You will drive sales, manage daily operations, and uphold the ritual of renewal during every visit.

The role requires hospitality flair, strong communication, and the ability to work retail hours including weekends and events with a professional appearance and product knowledge to guide guests.