Beauty & Wellness Retail Experience Specialist

AVEDA INSTITUTE; Clearwater (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

AVEDA INSTITUTE in Florida is seeking a Retail Advisor who passionately supports the Aveda mission, beauty, spa and wellness. You will work with a multidisciplinary team to translate this passion to guests and students while driving sales toward goals.

You will maintain our guest experience through the Aveda Service Cycle, provide hair and wellness expertise, and ensure the retail area is always guest-ready. Flexibility for weekends and events is expected.

Qualifications

• One year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Ability to work retail hours including weekends, holidays and events.
• Computer experience including retail point of sale.

Responsibilities

• Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty five dollars.
• Ensure on-time service flow through effective appointment booking.
• Handle incoming calls to keep PCH below 5%.
• Provide hair and wellness expertise and excellent service to guests while meeting sales goals.
• Offer rituals of renewal during each visit (hand treatment, makeup, neck/shoulder massage).
• Share Aveda product knowledge with students and team.
• Keep the retail experience center guest ready.
• Participate in monthly inventory and maintain professional appearance.

Skills

Customer service

Retail sales

Communication

Organization

Tools

POS system

Job description

AVEDA INSTITUTE in Florida is seeking a Retail Advisor who passionately supports the Aveda mission, beauty, spa and wellness. You will work with a multidisciplinary team to translate this passion to guests and students while driving sales toward goals.

You will maintain our guest experience through the Aveda Service Cycle, provide hair and wellness expertise, and ensure the retail area is always guest-ready. Flexibility for weekends and events is expected.