Beauty & Wellness Concierge

Be Aveda; Clearwater (FL); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Be Aveda in Florida is seeking a Beauty Advisor to engage guests with Aveda products and services, share beauty and wellness expertise, and drive sales to meet targets. You will work with a multidisciplinary team to deliver exceptional guest experiences and maintain a polished retail environment.

The role requires retail or guest services experience, strong communication, and the ability to work retail hours including weekends and special events.

Qualifications

• One year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Ability to work retail hours including weekends, holidays and events.
• Computer experience including retail point of sale.

Responsibilities

• Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty five dollars.
• Ensure on-time service flow through effective utilization of the Salon Biz Appointment Booking.
• Manage all incoming call volume to ensure that PCH remains below 5%.
• Provide hair and wellness expertise and excellent service to guests, while achieving established sales goals.
• Offer a ritual of renewal during every visit, including hand treatment, make-up and/or neck and shoulder massage.
• Serve as a resource for students and staff regarding Aveda product knowledge and service cycle.
• Keep the retail experience center guest ready at all times.
• Participate in monthly inventory.
• Present a professional appearance per dress code.
• Attend meetings as required, with potential minimal travel.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

POS experience

Tools

POS system

Job description

Be Aveda in Florida is seeking a Beauty Advisor to engage guests with Aveda products and services, share beauty and wellness expertise, and drive sales to meet targets. You will work with a multidisciplinary team to deliver exceptional guest experiences and maintain a polished retail environment.

The role requires retail or guest services experience, strong communication, and the ability to work retail hours including weekends and special events.