Beauty & Wellness Advisor — Guest Experience

AVEDA INSTITUTE; The Forum (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

AVEDA INSTITUTE in Florida is seeking Retail Advisors who share the AVEDA mission and are passionate about hair, spa and wellness. You will work with a multidisciplinary team to translate this passion into memorable guest experiences and drive sales to meet established goals.

In this role you will perform the AVEDA Guest Service Cycle, maintain guest readiness, handle calls, assist with rituals and product knowledge, participate in monthly inventory, and uphold a professional appearance

Qualifications

• One year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Exceptional organizational.
• Ability to attend and satisfactorily complete all company education as required.
• Ability to work retail hours including weekends, holidays and special events as needed.
• Computer experience including retail point of sale.

Responsibilities

• Consistently perform the AVEDA Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty five dollars.
• Ensure on-time service flow through effective utilization of the Salon Biz Appointment Booking
• Manage all incoming call volume to ensure that PCH remains below 5%
• Provide hair and wellness expertise and excellent service to guests, while achieving established sales goals
• Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, make-up application and/or neck and shoulder massage.
• Serve as a role model to students and a resource for all, regarding Aveda product knowledge and creating an excellent Aveda Service Cycle
• Ensure the retail experience center is "guest ready" at all times.
• Participate in monthly inventory.
• Present and reinforce a professional appearance at all times, in accordance with the Aveda Institute dress code.
• Attend meetings as required, which may involve minimal travel.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Retail sales

Tools

POS / Retail POS

Job description

AVEDA INSTITUTE in Florida is seeking Retail Advisors who share the AVEDA mission and are passionate about hair, spa and wellness. You will work with a multidisciplinary team to translate this passion into memorable guest experiences and drive sales to meet established goals.

In this role you will perform the AVEDA Guest Service Cycle, maintain guest readiness, handle calls, assist with rituals and product knowledge, participate in monthly inventory, and uphold a professional appearance