Personal Shopper & Client Experience Concierge

Mattel; New York (NY); On-site; USD 32,000 - 33,000; Part time

Benefits offered by this job

Benefits

Job summary

American Girl, a premium brand and Mattel subsidiary, seeks a dynamic Personal Shopper for the New York City retail store. This role is 30 hours per week and offers benefits.

The successful candidate will deliver personalized service, manage appointments, and maintain an exceptional in-store experience for families and customers. The ideal candidate is organized, energetic, and capable of handling multiple tasks, events, and client follow-ups.

Qualifications

• 1 to 2 years of retail sales and service experience preferred.
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook).
• Demonstrated ability working with a broad and diverse work force and customer base, including working with children.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Team player; flexible to meet changing business demands.
• Must be available to work evening, weekend, and holiday shifts.

Responsibilities

• Treat clients as number one priority, with shopper offering undivided attention.
• Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions.
• Assist with the selling and booking of in-store special events
• Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready.
• Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed.
• Initiates and responds to client communications, schedules appointments, and follows up with client as needed.
• Keeps up-to-date on product knowledge and services.
• Works throughout the store offering appropriate suggestions to create multiple sales, anticipating customer’s needs, and appropriately responding to special requests.
• Consistently suggests and sells Café, store experiences, in store events and excursions.
• Creates a positive experience for the purchaser and entire shopping unit/family.

Skills

Retail sales

Microsoft Office

Customer service

Time management

Communication

Team player

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

American Girl, a premium brand and Mattel subsidiary, seeks a dynamic Personal Shopper for the New York City retail store. This role is 30 hours per week and offers benefits.

The successful candidate will deliver personalized service, manage appointments, and maintain an exceptional in-store experience for families and customers. The ideal candidate is organized, energetic, and capable of handling multiple tasks, events, and client follow-ups.