Seasonal Personal Shopping Assistant – NYC (Evenings/Weekends)

Mattel, Inc.; New York (NY); On-site; USD 24,796 - 26,174; Part time

Job summary

American Girl New York City is seeking a Seasonal Personal Shopping Assistant to support Personal Shoppers and deliver personalized service to customers. You will assist with events, prep goodie bags, and help on the sales floor with preparation and follow-up.

You will use Microsoft Office, manage appointments, maintain up‑to‑date product knowledge, and coordinate communications with clients, balancing tasks while upholding company standards.

Qualifications

• 1 to 2 years of retail sales and service experience preferred; previous office administration experience is a bonus.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Ability to work with a broad and diverse workforce and customer base, including children.
• Excellent organizational and time‑management skills.
• Strong verbal and written communication skills.
• Team player; flexible to meet changing business demands.
• Must be available to work evenings, weekends, and holidays.
• Hourly rate: $18–$19, based on education, skills, and experience.

Responsibilities

• Provide premium customer service by answering questions, recording and resolving concerns, responding to special requests, assessing needs, and offering suggestions.
• Assist with selling and booking in‑store special events and Bistro parties.
• Check in guests for in‑store events or parties and ensure gifts and goodie bags are ready.
• Assist with personal shopping appointments, including preparation prior to the appointment (goodie bags, hold items, special requests) and support on the sales floor as needed.
• Initiate and respond to client communications, schedule appointments, and follow up as needed.
• Use Microsoft applications, including Outlook, to complete administrative duties.
• Maintain up‑to‑date product knowledge and service information.
• Balance work tasks while supporting the Personal Shoppers individually.
• Follow all company standards, guidelines, policies, and procedures consistently.

Skills

Customer service

Time management

Communication

Teamwork

Tools

Microsoft Office

Job description

American Girl New York City is seeking a Seasonal Personal Shopping Assistant to support Personal Shoppers and deliver personalized service to customers. You will assist with events, prep goodie bags, and help on the sales floor with preparation and follow-up.

You will use Microsoft Office, manage appointments, maintain up‑to‑date product knowledge, and coordinate communications with clients, balancing tasks while upholding company standards.