Personal Lines Manager: Growth, Operations & Client Success

gpac; Carlton (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

GPAC is seeking a Personal Lines Manager to lead a portfolio of high-end clients and streamline operations within the Personal Lines department. The role involves collaborating with the Director of Personal Lines to drive growth and efficiency while maintaining exceptional client service.

Responsibilities include training, reporting, and cross-functional coordination to achieve agency goals. The ideal candidate will have a P&C license, strong leadership, and proficiency with Applied Epic.

Qualifications

• 5+ years of experience in Personal Lines insurance.
• Active OR P&C License.
• Proficiency with Applied Epic is strongly preferred.
• Strong leadership and accountability in a collaborative team environment.
• Excellent communication and organizational skills.

Responsibilities

• Manage a select portfolio of high-end Personal Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate with the Director of Personal Lines on day-to-day operations.
• Identify growth opportunities including cross-selling and expanding coverage options.
• Drive achievement of agency goals and performance objectives.
• Enhance client service and maintain outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward department goals.
• Cultivate and maintain relationships with insurance carriers.
• Foster a productive, positive work environment within the department.
• Provide ongoing training on agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to hiring and training new team members.
• Undertake additional responsibilities as required.

Skills

Leadership

Interpersonal

Organizational

Teamwork

Problem-solving

Customer service

Self-motivation

Tools

Applied Epic

Job description

GPAC is seeking a Personal Lines Manager to lead a portfolio of high-end clients and streamline operations within the Personal Lines department. The role involves collaborating with the Director of Personal Lines to drive growth and efficiency while maintaining exceptional client service.

Responsibilities include training, reporting, and cross-functional coordination to achieve agency goals. The ideal candidate will have a P&C license, strong leadership, and proficiency with Applied Epic.