Personal Lines Insurance Team Lead

Brightway Insurance; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading insurance agency is seeking a Customer Service Team Leader in Jacksonville to provide daily leadership to customer service staff. The role involves managing a team to ensure high-quality insurance-related service, resolving disputes, and identifying process improvements. Candidates should have 4-6 years of customer service experience and a knack for effective communication. The position offers opportunities to lead initiatives and mentor staff, contributing to exceptional customer satisfaction.

Qualifications

• Strong ability to manage and lead employees for desired outcomes.
• Proficiency in Microsoft Office products.
• Experience in Brightway’s Engagement Center is a plus.

Responsibilities

• Manage insurance professionals for inbound and outbound customer interactions.
• Document activities and maintain procedures manual.
• Represent the team to company leadership.

Skills

Customer service mindset

Effective communication

Time management

Problem solving

Team leadership

Bilingual

Education

4-6 years experience in Customer Service or a related field

2+ years managing a team

20-44 or 220 license

Tools

Microsoft Office

Job description

A leading insurance agency is seeking a Customer Service Team Leader in Jacksonville to provide daily leadership to customer service staff. The role involves managing a team to ensure high-quality insurance-related service, resolving disputes, and identifying process improvements. Candidates should have 4-6 years of customer service experience and a knack for effective communication. The position offers opportunities to lead initiatives and mentor staff, contributing to exceptional customer satisfaction.