Customer Support Supervisor: Lead a High-Impact Team

Security First Insurance; Ormond Beach (FL); On-site; USD 35,000 - 40,000; Full time

Job summary

A leading insurance company is seeking a Customer Support Supervisor in Florida to lead a high-performing team. The role involves mentoring staff, ensuring service goals, and managing escalations. Candidates should have supervisory experience in customer service, a high school diploma, and strong leadership skills. Additional qualifications include a valid Florida driver's license and a P&C license (or ability to obtain). Offering a full-time position with a focus on continuous improvement.

Qualifications

• 2 years’ experience in a contact center or customer service supervisory role.
• Valid Florida driver’s license may be required.
• Florida property & casualty (P&C) 220 license or ability to obtain within 1 year.

Responsibilities

• Lead and mentor customer support specialists.
• Monitor team performance and ensure quality standards.
• Manage employee schedules for optimal efficiency.
• Handle escalations and collaborate with cross-functional teams.
• Oversee team training and payroll management.

Skills

Leadership skills

Motivating a team

Problem-solving

Bilingual (Spanish / English)

Education

High School Diploma or GED

Bachelor's degree in a related field

Job description

A leading insurance company is seeking a Customer Support Supervisor in Florida to lead a high-performing team. The role involves mentoring staff, ensuring service goals, and managing escalations. Candidates should have supervisory experience in customer service, a high school diploma, and strong leadership skills. Additional qualifications include a valid Florida driver's license and a P&C license (or ability to obtain). Offering a full-time position with a focus on continuous improvement.