Insurance Client Success Specialist

State Farm; Jacksonville (FL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Salary plus commission/bonus

Paid time off (vacation and personal/s

ick days

Résumé du poste

State Farm Agent Team Member in Jacksonville, FL is seeking a Customer Service Representative who will build lasting relationships with customers and deliver prompt, friendly service for insurance needs and billing inquiries.

You will educate customers using a needs-based approach to explain coverages and options, and you may be involved in licensing processes as required to support the agency and client base.

Qualifications

• Excellent communication skills in writing and speaking.
• Self-motivated and detail oriented.
• Proactive in problem solving and delivering customer service.
• Able to work effectively in a team environment.
• Must be able to obtain Property and Casualty license.
• Must be able to obtain Life and Health license.

Responsabilités

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review approach to educate customers about insurance options.

Connaissances

Excellent communication

Self-motivated

Detail oriented

Proactive problem solving

Customer focused

Team player

Ability to relate to customers

Formation

Property and Casualty license

Life and Health license

Description du poste

State Farm Agent Team Member in Jacksonville, FL is seeking a Customer Service Representative who will build lasting relationships with customers and deliver prompt, friendly service for insurance needs and billing inquiries.

You will educate customers using a needs-based approach to explain coverages and options, and you may be involved in licensing processes as required to support the agency and client base.