Personal Lines Client Care Specialist

Highstreet Insurance Services; Hatfield Township (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Evenings Off

Hands on Training

Retirement Plan

Job summary

Highstreet Insurance Services in Hatfield, PA, seeks a personable Insurance-Personal Lines Client Manager to be the friendly, organized point of contact for clients. You will handle policy inquiries, changes, renewals, and documentation, building lasting relationships and guiding clients from quote to policy inception.

A strong customer-service background, attention to detail, and a P&C license are preferred; a degree is a plus, and you’ll join a supportive team.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous customer service or administrative experience.
• Familiarity with insurance products and terminology is a plus.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• P&C License Required
• Ability to handle multiple tasks simultaneously in a busy office setting.

Responsibilities

• Serve as the primary point of contact for our personal lines insurance clients, ensuring their needs are met with a positive and helpful demeanor.
• Assist clients with policy inquiries, changes, and renewals, providing clear and accurate information.
• Process policy endorsements, cancellations, and other administrative tasks efficiently.
• Gather necessary information and documentation for new business applications and client updates.
• Build and maintain strong, positive relationships with clients, fostering loyalty and satisfaction.
• Collaborate with the sales team to ensure a seamless client experience from quoting to policy inception.
• Stay informed about insurance regulations and company policies to provide up-to-date service.

Skills

Customer service

Communication

Relationship building

Organizational skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

P&C License Required

Job description

Highstreet Insurance Services in Hatfield, PA, seeks a personable Insurance-Personal Lines Client Manager to be the friendly, organized point of contact for clients. You will handle policy inquiries, changes, renewals, and documentation, building lasting relationships and guiding clients from quote to policy inception.

A strong customer-service background, attention to detail, and a P&C license are preferred; a degree is a plus, and you’ll join a supportive team.