Insurance Client Success Manager

Diemert Insurance, Inc.; Pittsburgh (Allegheny County); On-site; USD 74,000 - 126,000; Full time

Benefits offered by this job

Competitive base salary with performance incentives

Licensing support and professional development

Health insurance

Paid time off

Job summary

A leading insurance agency in Pittsburgh is looking for an enthusiastic Insurance Customer Support Representative to provide expert support to clients. Responsibilities include responding to inquiries, assisting with policy details, and maintaining accurate records. Ideal candidates will have a PA insurance license and significant experience in client service. This full-time role offers competitive salary with incentives, licensing support, and a collaborative work environment.

Qualifications

• Licensed insurance agent in PA or ability to obtain within 1 year.
• 5+ years in business administration and 2+ years in client service.
• Experience with outbound calling campaigns and call center operations.

Responsibilities

• Respond to customer inquiries via phone or email.
• Assist clients with policy questions and claims.
• Conduct outbound follow-up calls to clients.

Skills

Licensed Property & Casualty insurance agent

Strong communication skills

Problem-solving skills

Organizational skills

Proficiency in Microsoft Office

Attention to detail

Job description

A leading insurance agency in Pittsburgh is looking for an enthusiastic Insurance Customer Support Representative to provide expert support to clients. Responsibilities include responding to inquiries, assisting with policy details, and maintaining accurate records. Ideal candidates will have a PA insurance license and significant experience in client service. This full-time role offers competitive salary with incentives, licensing support, and a collaborative work environment.