Personal Lines Customer Service Representative P&C INSURANCE

Brown Insurance Services Inc.; Town of Florida (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision/Aflac Available

401k After 12 Months - Employer 4% match

Job summary

Brown Insurance Services Inc. is seeking a Personal Lines Customer Service Representative in the Town of Florida. The role involves serving as the primary contact for clients, processing policy changes, and providing exceptional customer service in a collaborative environment.

Ideal candidates will possess a high school diploma and experience in the personal lines insurance sector, along with strong problem-solving and communication skills. The position offers a competitive base salary of $50k to $55k, plus uncapped commissions and comprehensive health benefits.

Qualifications

• Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry.
• Thorough understanding of personal insurance products.
• Strong problem-solving skills and effective communication with clients.

Responsibilities

• Serve as the primary point of contact for personal lines insurance.
• Process policy changes and assist clients with policy renewals.
• Provide support throughout the claims process.

Skills

Customer Service

Detail-oriented

Problem-solving

Microsoft Office Suite

Communication

Education

High school diploma or equivalent

Tools

Applied Epic

Quote Rush

Job description

Brown Insurance Services – Personal Lines Customer Service Representative

Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you. If you are ready to make a meaningful impact in a respected insurance agency, become a valued member of our team!

Responsibilities

• Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy
• Process policy changes, and additions to meet clients' evolving coverage needs
• Assist clients with insurance policy renewals andrewrites.
• Obtain quotes and coverage options for new policies and policy amendments based on client's needs.
• Review policy with clients.
• Handle policy cancellations and reinstatements while following company guidelines and regulations
• Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed
• Maintain accurate data entry in our management system.
• Educate clients on various personal insurance products, coverage options, and risk management strategies
• Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery

Requirements

• High school diploma or equivalent
• Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry
• Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance
• Familiarity with insurance policy terms, coverage types, and industry regulations
• Communicate effectively with clients, team members, and insurance carriers
• Strong problem-solving skills and the ability to address client concerns with empathy and professionalism
• Detail-oriented with exceptional organizational and time-management abilities
• Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Applied Epic, and Quote Rush.
• Ability to multitask and manage multiple priorities
• Active 4-40, 20-44, 2-20 License
• Prior experience (preferred)

Benefits

• Base $50k - $55k base + high competitive uncapped commissions
• Competitive commission structure
• PTO included
• Health Insurance – Employer pays majority for the primary insured
• Dental/Vision/Aflac Available – Employee cost
• 401k After 12 Months - Employer 4% match