Personal Lines Customer Service Representative

001 Brown & Brown, Inc; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Job summary

Brown & Brown is seeking a Personal Lines Customer Service Representative to join our Greensboro, NC team. You will provide prompt, high-quality service to insured clients, focusing on retention and cross-sell opportunities.

The role requires 2+ years in insurance customer service, knowledge of personal lines (home/auto), and licensing in good standing. You will handle inquiries, renewals, endorsements, and billing, using agency systems and MS Office.

Qualifications

• 2+ years of customer service in the insurance industry.
• Comprehensive knowledge of personal lines (home/auto/umbrella, etc.).
• Experience with renewals, endorsements, billing questions, and payments.

Responsibilities

• Receive, process, and respond to customer inquiries on policies and service needs.
• Proactively seek referrals to generate new business and cross-sell opportunities.
• Deliver exceptional customer service and document activities in agency systems.
• Attend internal/client meetings and follow agency policies and procedures.
• Support licensing training and knowledge of industry developments.

Skills

2+ years experience

Customer service

Insurance knowledge

Billing experience

Education

Property & Casualty Producer Insurance License in good standing

Tools

Word

Excel

PowerPoint

Publisher

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Greensboro, NC. The Personal Lines Customer Services Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.

How You Will Contribute:

• Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters.
• Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
• Provide an exceptional customer experience.
• Document renewal, sales, and insurance operations compliance documents into the agency management systems.
• Attending internal and client meetings, as needed.
• Follow agency guidelines, policies, and procedures.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.

Licenses & Certifications:

Property & Casualty Producer Insurance License in good standing

Skills & Experience to be Successful:

• 2+ years of customer service experience in the insurance industry
• Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
• Experience handling personal account renewals, service needs, and customer escalations
• Experience handling policy endorsement requests, mortgage changes and Auto IDs
• Experience handling payments or billing questions

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.