Personal Lines Customer Services Representative

Brown & Brown, Inc.; Meridian (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, Inc. in Meridian, ID seeks a Personal Lines Customer Service Representative to respond to client requests in a high-volume call center. You will provide prompt, high-quality service and assist in new/enhanced accounts and retention of existing accounts.

Role requires strong communication, customer service, and problem-solving skills; P&C license is preferred or can be obtained within 90 days.

Qualifications

• Requires a high school diploma; bachelor’s degree preferred.
• Licenses: P&C licensed preferred or able to obtain within 90 days.
• Minimum 6 months P&C insurance experience.

Responsibilities

• Receives calls for quotes, changes, and new policies in a high-volume center.
• Completes changes within 24 hours; assists in new/enhanced accounts.
• Assists in premium collection and terminations; handles certificates and ID cards.
• Provides training and support to new team members.
• Maintains accuracy and timely service to minimize errors.

Skills

Customer service

Communication skills

Problem solving

Teamwork

P&C insurance knowledge

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office 365

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Meridian, ID! Responsible for responding to client requests and questions in a high-volume call center. Provides prompt, efficient, high-quality service. Assists in the production of new/enhanced accounts and retention of existing accounts.

How You Will Contribute:

• Receives phone calls requesting quotes, changes to existing coverage and/or new policies and asking questions.
• Completes changes/requests within 24 hours of receipt.
• Determines acceptability and placement of coverage, completes applications or endorsements and collects premiums if applicable.
• Binders and/or policy or endorsement requests are to be completed within 24 hours of date quoted to client.
• Responds to client requests for certificates of insurance or auto ID cards.
• Receives and reviews all terminations and cancellations to determine action to be taken and takes necessary action upon receipt.
• Handles premium collection through forms, letters and request cancellation of policies when necessary.
• Maintain a concern for timeliness and completeness when interacting with clients, agency and carrier personnel to minimize potential errors and omissions of claims.
• Actively seeks referrals from current clients to solicit new business prospects.
• Performs a broad variety of administrative duties and staff support services for an assigned group or leader.
• Processes a variety of confidential information and documents securely.
• Provides training and support to new members of the team.

Licenses & Certifications:

P&C licensed preferred; or able to obtain within 90 days.

Skills & Experience to be Successful:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.).
• Strong oral and written communication skills.
• Exceptional customer service and interpersonal skills.
• Demonstrated critical thinking and problem-solving skills.
• 6 months P&C insurance experience.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself". We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater "WE"—never "me".

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies ("Recruiting Vendors"). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.