Commercial Lines Account Manager Assistant

Brown & Brown, Inc.; Virginia Beach, Northern (VA, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical/Rx

Dental

Vision

Life Insurance

Disability Insurance

401k

Tuition Reimbursement

Paid Time Off

Holidays

Job summary

Brown & Brown, Inc. in Virginia Beach, VA seeks a Commercial Lines Account Manager Assistant to issue certificates, ID cards, and insurance evidence, while handling change requests, endorsements, audits, and loss runs.

You will manage MVRs, maintain client files, and support the Account Executive with renewals and claim reporting. The role requires 1–2 years of commercial insurance experience, strong MS Office skills, and a professional, confidential office demeanor.

Qualifications

• 1-2 years Commercial Insurance experience preferred.
• High school diploma or equivalent.
• Proficient with MS Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• Professional office environment experience.

Responsibilities

• Issue certificates of insurance and evidence of insurance, ensuring accuracy and compliance with policy terms.
• Provide clients with ID cards in a timely and accurate manner.
• Order loss runs and Experience Mods from current insurance carriers.
• Request and obtain Motor Vehicle Reports (MVRs) as needed.
• Process change requests and endorsements, and invoice Agency Bill items.
• Review and process new and renewal policies with the Account Executive.
• Manage policy audits and invoicing for accurate financial tracking.
• Report claims and follow up with carriers for proper handling.
• Maintain and update spreadsheets tracking insurance activities, policies, and invoicing.

Skills

Commercial Insurance

MS Office Suite

Education

High school diploma or equivalent

Tools

MS Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager Assistant to join our growing team in Virginia Beach, VA!

The Commercial Lines Account Manager Assistant is responsible for issuing certificates of insurance, ID cards, and evidence of property insurance, as well as processing change requests, endorsements, and audits. Additionally, the role involves ordering loss runs, experience mods, MVRs, managing claim reporting, updating spreadsheets, and ensuring all documentation is accurately maintained and followed up on.

How You Will Contribute

• Issue certificates of insurance and evidence of property insurance, ensuring accuracy and compliance with policy terms.
• Provide clients with ID cards in a timely and accurate manner.
• Order loss runs and Experience Mods from current insurance carriers to maintain up-to-date claim history and premium calculations.
• Request and obtain Motor Vehicle Reports (MVRs) as needed, particularly for wholesalers or clients requiring vehicle insurance assessments.
• Process changes requests, ensuring updates to policies are accurately reflected and necessary documentation is completed.
• Process endorsements and invoice any Agency Bill items related to policy modifications.
• Review and process new and renewal policies, completing checklists and addressing discrepancies with the Account Executive (AE).
• Manage policy audits and invoice any applicable Agency Bill items for accurate financial tracking.
• Report claims, ensuring timely documentation and follow-up with insurance carriers for proper claims handling.
• Maintain and update spreadsheets for tracking insurance activities, policies, claims, and invoicing, while ensuring necessary documents are pulled, attached, and organized.

Licenses & Certifications

P&C Licensed (Preferred).

Skills & Experience to be Successful

• 1-2 years Commercial Insurance experience, preferred.
• High school diploma or equivalent.
• Proficient with MS Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• Professional office environment experience.

Pay Range

Pay Range $21.64 - $25.00 Hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Benefits

Teammate Benefits & Total Well-Being. We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health
• Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts
• and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Equal Opportunity Employer

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.