Personal Lines Customer Service Representative

Brown & Brown; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Job summary

Brown & Brown in Greensboro, NC is hiring a Personal Lines Customer Service Representative. You will deliver prompt, high-quality service in a high-volume insurance center, focusing on customer experience with the aim of increasing retention and cross-selling opportunities.

Responsibilities include handling inquiries, processing changes, renewals, and billing questions; maintaining documentation in agency systems; attending meetings; and adhering to guidelines while promoting teamwork and a

Qualifications

• 2+ years of customer service experience in the insurance industry.
• Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, etc.
• Proficient in Microsoft Word, Excel, PowerPoint and Publisher.
• Experience handling personal account renewals, service needs, and customer escalations.
• Experience handling policy endorsement requests, mortgage changes and Auto IDs.
• Experience handling payments or billing questions.

Responsibilities

• Receive, process, and respond to customer inquiries regarding policy questions, coverage changes, new policies, certificates, auto IDs, billing and other service matters.
• Proactively seek referrals to solicit new business and cross-sell opportunities.
• Provide an exceptional customer experience and support to clients.
• Document renewal, sales, and insurance operations compliance in agency systems.
• Attend internal and client meetings as needed.
• Follow agency guidelines, policies, and procedures; promote teamwork and a positive attitude.

Skills

Customer service

Personal lines knowledge

MS Office

Renewals & escalations

Tools

Word

Excel

PowerPoint

Publisher

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Greensboro, NC.

The Personal Lines Customer Services Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.

How You Will Contribute:

• Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters .
• Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities .
• Provide an exceptional customer experience .
• Document renewal, sales, and insurance operations compliance documents into the agency management systems .
• Attending internal and client meetings, as needed .
• Follow agency guidelines, policies, and procedures .
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office .
• Promote a commitment to achieve or exceed internal and external performance standards .
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing .

Licenses & Certifications:

Property & Casualty Producer Insurance License in good standing

Skills & Experience to be Successful:

• 2+ years of customer service experience in the insurance industry
• Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
• Experience handling personal account renewals, service needs, and customer escalations
• Experience handling policy endorsement requests, mortgage changes and Auto IDs
• Experience handling payments or billing questions

Teammate Benefits & Total Well-Being

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".