Personal Lines CSR

Jonus Group; Moorestown Township (NJ); On-site; USD 65,000 - 75,000; Full time

Job summary

Jonus Group is seeking two dedicated Personal Lines Customer Service Representatives (CSR) to join a growing team in Lancaster, PA. This role focuses on high-quality service for personal lines accounts, handling policy changes, renewals, and client inquiries.

Ideal candidates will hold an active Property & Casualty license, have at least two years in personal lines, and be comfortable with HawkSoft (training provided). On-site work preferred, with potential hybrid options.

Qualifications

• Active Property & Casualty license required.
• Minimum of 2 years in personal lines insurance.
• Familiarity with HawkSoft software; training provided.

Responsibilities

• Provide full-service support for personal lines accounts, including policy changes, renewals, and inquiries.
• Handle 90% renewal business and 10% new business quoting.
• Maintain accurate client records using HawkSoft (training provided).
• Deliver exceptional customer service by addressing client needs promptly and professionally.
• Collaborate with team to ensure seamless service delivery and client satisfaction.

Skills

Communication

Problem-solving

Customer service

Education

Active P&C license

Tools

HawkSoft

Job description

Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSR) to join a growing team. This role is ideal for individuals with a passion for providing exceptional customer service and a strong background in personal lines insurance.

As a Personal Lines CSR, you will be responsible for managing standard personal lines accounts, providing A-Z servicing, and ensuring client satisfaction. This is an excellent opportunity to join a high-growth organization that values hard work, respect, and work-life balance.

Compensation Package

• Salary Range: $65,000 - $75,000 annually, commensurate with experience.

Responsibilities

• Provide full-service support for personal lines insurance accounts, including policy changes, renewals, and customer inquiries.
• Handle 90% renewal business and 10% new business quoting.
• Maintain accurate and up-to-date client records using HawkSoft software (training provided).
• Deliver exceptional customer service by addressing client needs promptly and professionally.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years of experience in personal lines insurance.
• Technical Skills: Familiarity with HawkSoft software is a plus, but training will be provided.
• Soft Skills: Strong candidates will be coachable, flexible, and hard-working, with excellent communication and problem-solving skills.
• Work Environment: Preference for on-site work in Lancaster, PA, but hybrid arrangements may be considered.

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