Personal Lines: Client Services Account Manager

Hummel Group; Kentucky; Hybrid; USD 42,000 - 65,000; Full time

Job summary

The Hummel Group is seeking an Account Manager (Client Services) in Uniontown, OH to retain client accounts by coordinating with the Account Executive and Risk Advisor and delivering exceptional service. You will analyze client needs, prepare renewal quotes, assist with policy changes, and ensure accurate premiums while supporting sales and claims staff as needed.

This role requires a Property and Casualty license, strong communication, and occasional offsite client meetings to maintain service

Qualifications

• Requires high school diploma or equivalent.
• Requires Property and Casualty license.
• Must have a current driver license and an insurable driving record.
• Recommended CISR or CISR Elite designation.
• Experience in customer service preferred.

Responsibilities

• Provide technical support to Risk Advisors and Account Executives; analyze client needs, coverage forms and quotes.
• Maintain a 95% policy and premium retention on an annual basis for the Personal Lines client book.
• Research accounts and service questions to support Risk Advisors and Account Executives.
• Notify advisors of opportunities to develop new accounts and lines of coverage.
• Assist clients with policy changes and renewal activities; ensure premiums are accurate.
• Serve as backup to sales and claims staff when needed.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Problem solving

Education

High school diploma or equivalent

Property and Casualty license

CISR or CISR Elite designation (recommended)

Job description

The Hummel Group is seeking an Account Manager (Client Services) in Uniontown, OH to retain client accounts by coordinating with the Account Executive and Risk Advisor and delivering exceptional service. You will analyze client needs, prepare renewal quotes, assist with policy changes, and ensure accurate premiums while supporting sales and claims staff as needed.

This role requires a Property and Casualty license, strong communication, and occasional offsite client meetings to maintain service