Account Manager (Client Services)

Hummel Group; Kentucky; Hybrid; USD 42,000 - 65,000; Full time

Job summary

The Hummel Group is seeking an Account Manager (Client Services) in Uniontown, OH to retain client accounts by coordinating with the Account Executive and Risk Advisor and delivering exceptional service. You will analyze client needs, prepare renewal quotes, assist with policy changes, and ensure accurate premiums while supporting sales and claims staff as needed.

This role requires a Property and Casualty license, strong communication, and occasional offsite client meetings to maintain service

Qualifications

• Requires high school diploma or equivalent.
• Requires Property and Casualty license.
• Must have a current driver license and an insurable driving record.
• Recommended CISR or CISR Elite designation.
• Experience in customer service preferred.

Responsibilities

• Provide technical support to Risk Advisors and Account Executives; analyze client needs, coverage forms and quotes.
• Maintain a 95% policy and premium retention on an annual basis for the Personal Lines client book.
• Research accounts and service questions to support Risk Advisors and Account Executives.
• Notify advisors of opportunities to develop new accounts and lines of coverage.
• Assist clients with policy changes and renewal activities; ensure premiums are accurate.
• Serve as backup to sales and claims staff when needed.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Problem solving

Education

High school diploma or equivalent

Property and Casualty license

CISR or CISR Elite designation (recommended)

Job description

Account Manager (Client Services)# Account Manager (Client Services)Uniontown, OH 44685-8088## OverviewPosition TypeFull Time## DescriptionThe Account Manager in Personal Lines is responsible for retaining client accounts by working directly with the Account Executive and Risk Advisor to provide the best service to clients.#### **ESSENTIAL JOB RESPONSIBILITIES:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Provides technical support to Risk Advisors and Account Executives; specifically, in analyzing client needs, coverage forms and quotes.* Maintains a 95% policy and premium retention on an annual basis of the entire Personal Lines client book.* Research accounts and service questions to support Risk Advisors and Account Executives.* Alerts the Risk Advisors and Account Executives of every available opportunity to develop new accounts and new lines of coverage for existing accounts.* Refers current and prospective clients to other services within to Hummel Group.* Assists clients with making changes to their policy.* Reviews clients entire account with them upon each contact to ensure account is up-to-date and no other services are needed.* Identifies exposure to loss and recommends appropriate coverages.* Request renewal quotes from insurance carries, creates renewal proposals and handles other renewal activities in coordination with the Risk Advisor.* Responsible for ensuring the client’s premiums are accurate and requoting/rewriting if necessary.* Serves as a backup to sales and claims staff, as needed.* Supports and adheres to agency goals and objectives to place and retain business with our clients.* Supports and adheres to procedures to minimize the agency’s error and omission exposure.* Provides outstanding customer service, teamwork and assist others in acquiring and perfecting these skills.* Travels offsite to meet with clients and insurance company underwriters.* Other duties as assigned.## Qualifications#### **REQUIREMENTS:**#### ***Education or Experience**** High school diploma or equivalent required.* Requires possession and maintenance of a Property and Casualty license.* Must have a current driver license and an insurable driving record.* Recommended possession of CISR or CISR Elite designation.#### ***Working Environment/ Physical Activities**** General Office work environment.* Requires regular use of arms, hands, and fingers.* Frequently required to sit for extended periods of time, reach with arm and hands, stand, walk, stoop, talk and hear.* Required to lift and/or move up to 10 pounds.#### **HIPAA Compliance**This position may have access to Protected Health Information (PHI) and Electronic Protected Health Information (ePHI). Employee will be responsible for following guidelines of the HIPAA Confidentiality Agreement.Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. The employee is expected to perform those duties listed as well as other related duties directed by management.