Account Support & Client Relations Coordinator

Hummel Group; Orrville, Uniontown (OH, OH); On-site; USD 38,000 - 50,000; Full time

Job summary

The Hummel Group in Uniontown, OH is seeking an Assistant Account Manager to handle administrative duties and support Account Managers and Account Executives.

Responsibilities include gathering client information for renewals, completing queue tasks, developing client relationships, coordinating with internal teams and vendors, and preparing proposals, quotes and reports to help meet client needs.

Qualifications

• Excellent customer service and teamwork skills.
• Ability to interact with employees, customers, and vendor companies.
• Willingness to travel offsite as needed, including limited overnight travel.

Responsibilities

• Gathers information from clients to facilitate the renewal process.
• Completes processing tasks out of their work queue.
• Develops relationships with clients and responds to client requests in a timely manner.
• Coordinates with internal team and vendors to develop knowledge on policies to surpass customer needs and expectations.
• Develops sales materials such as proposals, quotes, and slideshows as requested by Account Executives.
• Services small business accounts as experiences increases.
• Acts as a liaison between the Account Manager and Quality Control.
• Coordinates and schedules client meetings for Risk Advisors and Account Executives.
• Prepares reports for Account Executives and Risk Advisors as needed.
• Other job duties as assigned.

Skills

Customer service

Teamwork

Communication

Interpersonal skills

Education

High school diploma

Property and Casualty license

Driver's license

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Hummel Group in Uniontown, OH is seeking an Assistant Account Manager to handle administrative duties and support Account Managers and Account Executives.

Responsibilities include gathering client information for renewals, completing queue tasks, developing client relationships, coordinating with internal teams and vendors, and preparing proposals, quotes and reports to help meet client needs.