Personal Lines Client Advocate

Harrison Gray Search; Bay City (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Blue Cross Blue Shield HealthInsurance

Disability Insurance

Life Insurance

VSP Eye Insurance

401(k) with Matching & Profit Sharing

PTO & Paid Holidays

Job summary

Harrison Gray Search is partnering with a Bay City insurance agency to hire a Personal Lines Customer Service Representative. This on-site role supports a community-focused client base with a strong emphasis on service, policy servicing, and billing inquiries.

You will educate clients on coverages, manage endorsements and renewals, and advocate with carriers to ensure optimal protection. A background in personal lines and agency systems is valued.

Qualifications

• Experience in personal lines insurance and client-facing roles.
• Familiarity with agency management systems (AMS 360 or Applied Epic a plus).
• Strong communication and billing support skills.

Responsibilities

• Maintain and grow an assigned personal lines book of business.
• Handle policy servicing, endorsements, renewals, and coverage questions.
• Resolve client issues with a professional, solution-oriented approach.
• Assist with billing inquiries and payments processing.
• Educate clients on coverage and carrier options.
• Submit claim information and advocate with carriers.

Skills

Customer service

Policy servicing

Billing inquiries

Problem solving

Relationship management

Cross-selling

Claims advocacy

Tools

AMS 360

Applied Epic

Job description

Harrison Gray Search is partnering with a Bay City insurance agency to hire a Personal Lines Customer Service Representative. This on-site role supports a community-focused client base with a strong emphasis on service, policy servicing, and billing inquiries.

You will educate clients on coverages, manage endorsements and renewals, and advocate with carriers to ensure optimal protection. A background in personal lines and agency systems is valued.