Personal Lines Account Manager

Platt Insurance; Warren (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Commission on new business

Performance bonuses

Job summary

Platt Insurance is seeking an experienced Personal Lines Account Manager to join our growing independent agency. You’ll manage an assigned book of personal insurance clients, provide coverage guidance, and deliver an exceptional client experience.

This role blends service and sales, handling changes, renewals, and new business from referrals and marketing, with a strong emphasis on leveraging technology to streamline processes.

Qualifications

• Experience in a personal lines insurance agency.
• Active Ohio Property & Casualty license.
• Proficient with multiple software platforms.

Responsibilities

• Manage and build relationships with an assigned book of personal insurance clients.
• Handle policy changes, renewals, billing questions, coverage reviews, remarketing, and day-to-day service.
• Write new personal lines business from referrals, marketing, and cross-selling opportunities.
• Identify coverage gaps and make thoughtful insurance recommendations.
• Communicate with carrier underwriters and service teams.
• Maintain accurate documentation within our agency management system.
• Use technology to create an efficient, seamless client experience.
• Collaborate with producers, account managers, and our sales support team.

Skills

Client relationships

License Ohio P&C

Tech-savvy

Communication

Time management

Sales oriented

Tools

Agency management systems

Comparative rating software

Carrier websites

Microsoft 365

Job description

Platt Insurance is looking for an experienced Personal Lines Account Manager to join our growing independent insurance agency.

We’re looking for someone who already understands the insurance business and can confidently manage client relationships, provide thoughtful coverage guidance, and deliver an exceptional client experience. This role is a blend of service and sales—you’ll manage an assigned book of business while also writing new business generated through referrals, agency marketing, and cross‑selling opportunities.

Over the past 15 years, we’ve intentionally built a workplace where people genuinely enjoy coming to work. We believe strong relationships, teamwork, integrity, and doing what’s right for our clients are what set us apart. If you’re looking for a long‑term career with a growing agency that values both its clients and its employees, we’d love to meet you.

We’re a technology‑forward agency, and technology is a key part of how we serve our clients. The ideal candidate is comfortable learning new systems, embraces change, and enjoys using technology to create an exceptional client experience. If you’re someone who enjoys finding more efficient ways to work and isn’t intimidated by new software, you’ll fit right in.

What You’ll Do

• Manage and build relationships with an assigned book of personal insurance clients.
• Handle policy changes, renewals, billing questions, coverage reviews, remarketing, and day‑to‑day client service.
• Write new personal lines business generated through referrals, agency marketing, and cross‑selling opportunities.
• Identify coverage gaps and make thoughtful insurance recommendations.
• Communicate with carrier underwriters and service teams.
• Maintain accurate documentation within our agency management system.
• Use technology to create an efficient, seamless client experience.
• Collaborate with producers, account managers, and our sales support team.

What We’re Looking For

• Previous personal lines insurance agency experience is required.
• Active Ohio Property & Casualty license.
• Strong technology skills with the ability to quickly learn and navigate multiple software platforms.
• Experience using agency management systems, comparative rating software, carrier websites, Microsoft 365, and other insurance technology.
• Excellent communication, organization, and time management skills.
• Strong attention to detail and follow‑through.
• Self‑motivated with the ability to manage multiple priorities.
• A relationship‑first approach to both client service and sales.

What We Offer

• Competitive salary based on experience.
• Commission opportunities on new business.
• Performance bonuses.

  Let’s Start With a Conversation

  If you’re an experienced insurance professional looking for a place where you can build relationships, grow professionally, and make an impact, we’d love to hear from you.

  Apply through LinkedIn or email [e-mail] with a brief introduction and your resume. All inquiries will be handled confidentially.

  Platt Insurance is an Equal Opportunity Employer.