Personal Insurance Account Manager

O'Neill Insurance; Wadsworth (OH); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(K) Plan with Employer Contribution

Hands-on Training

Paid Continuing Education

Disability Insurance

401(k) Plan

Paid Holidays

Paid Vacation

Paid Sick Time

Volunteer Time

Birthdays off

Continuing Education

Job summary

A rapidly expanding insurance agency in Wadsworth is seeking an experienced Personal Account Manager. In this role, you'll provide exceptional service and guidance to personal lines clients, helping them safeguard their homes and vehicles. The ideal candidate has 2-3 years of personal insurance experience and strong communication skills. This position offers competitive compensation and a supportive, team-oriented environment with benefits including medical insurance and paid training.

Qualifications

• Minimum 2-3 years of personal insurance experience (agency or carrier).
• Strong professional communication skills—both written and verbal.
• Active Property & Casualty license (or willingness to obtain within 60 days).

Responsibilities

• Manage and provide exceptional service to a dedicated book of personal insurance clients.
• Offer clear, informed guidance on insurance options.
• Assist clients with renewals, coverage updates, and claims support.
• Build and nurture long-term relationships through proactive communication and follow-up.
• Engage in continuing education and training opportunities to grow professionally.

Skills

Personal insurance experience

Professional communication

Adaptability to technology

Adaptability to new concepts and tools

Education

Property & Casualty license (active or willingness to obtain within 60 days)

Tools

CRM software

Job description

Join Our Team as a Personal Account Manager!

O’Neill Insurance, a rapidly expanding and culture-driven insurance agency in Wadsworth, Ohio, is seeking an experienced and motivated Personal Account Manager to join our team of passionate insurance professionals. In this role, you’ll provide exceptional service and personalized guidance to our personal lines clients, helping them safeguard their homes, vehicles, and families. You’ll partner closely with producers to support new business growth, assist clients with coverage options, and play a key role in strengthening long-term relationships.

As a Personal Lines Account Manager, you’ll be part of a supportive, team-oriented environment where your expertise is valued and your professional growth is encouraged. You’ll collaborate with other Account Managers and Account Assistants to ensure a seamless, high-quality service experience that our clients can depend on.

Primary Job Duties:

What You’ll Do

• Manage and provide exceptional service to a dedicated book of personal insurance clients
• Offer clear, informed guidance on insurance options to help clients make smart protection decisions
• Assist clients with renewals, coverage updates, and claims support
• Build and nurture long‑term relationships through proactive communication and follow‑up
• Continue building your skills with the support of our continuing education and training opportunities

Preferred Knowledge, Skills, and Abilities:

What We’re Looking For

• Minimum 2‑3 years of personal insurance experience (agency or carrier)
• Ability to quickly learn and adapt to new concepts, technology, and automation tools
• Strong professional communication skills—both written and verbal
• Active Property & Casualty license (or willingness to obtain within 60 days)
• A desire to contribute to and thrive within a culture-first organization that lives its Core Values daily

Compensation and Benefits Package for Full-Time Employees:

• Competitive Compensation
• Medical, Dental, Vision, Life & Disability Insurance Plan – 100% paid for Employee
• Paid Holiday, Vacation, and Sick Time
• 401(K) Plan with Employer Contribution
• 30 Hours Per Year to Volunteer for a Non‑Profit Organization
• Birthdays off
• Hands‑on Training
• 100% Paid Continuing Education and Professional Development
• Mon‑Fri Schedule

About O’Neill Insurance

O’Neill Insurance is an independent insurance agency offering a comprehensive suite of insurance solutions to protect you from the unexpected throughout Ohio in Wadsworth, Akron, Medina, Wooster, Cleveland and Canton.