Customer Service Associate -Insurance: Experienced or New Trainee

Lake Shore Insurance; Ohio; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Commissions

Bonus opportunities

Job summary

Lake Shore Insurance is seeking an Account Manager (full-time) to service existing clients and help them navigate policy options. The role includes answering questions, processing changes, and suggesting additional coverages with a customer‑focused mindset.

We offer a competitive salary with commissions and opportunities for monthly and quarterly bonuses. Training is available for motivated, customer‑oriented candidates and licensing support may be provided.

Qualifications

• Customer-centric with strong interpersonal skills.
• Familiarity with property & casualty insurance a plus.
• Licensed insurance agent preferred or willingness to train.

Responsibilities

• Serve current clients with policy questions and changes.
• Explain options and add/modify coverages as needed.
• Support billing issues, handle claims guidance, and assist with referrals.

Skills

Customer service

Insurance knowledge

Communication

Sales

Job description

Job Description

If you want a steady income plus an opportunity to earn a BONUS every month -we are a good fit for you!! We would like an experienced licensed insurance agent BUT will train an unlicensed person if they are motivated and good with people.

Account Managers service current clients on their insurance policies as well as suggest new insurance products. They field inbound calls from current customers helping to answer their questions, explain options, assist with with adding / making changes to their insurance policies and suggest additional coverages. Very competitive salary + commissions and monthly and quarterly bonus opportunities!

An Account Manager has a great impact on our customers’ lives and can take advantage of the many companies we represent (47 total) to service our clients. We offer a very competitive salary along with commissions and monthly & quarterly incentive and bonus programs. Taking calls to help someone purchase a policy, filing a claim for someone in a stressful situation or resolving a billing issue, they are an important part of the clients experience with our agency and the 19 companies we represent.

Account Manager Trainee:We do have a Trainee Position available for the right candidate desiring to train and achieve the Account Manager position in 3-4 months. This position allows the candidate to attend class to get their Ohio P&C License and train for the actual Account Manager position along the way. We have a track record of hiring and training people to move into this position to become accomplished Account Managers in 6 to 12 months.

We are an established property & casualty independent insurance agency seeking an experienced individual (or a trainee willing to learn the business) to become a full time or part time member of our Customer Service team. An Ohio P&C license and some insurance customer service experience is required.

We have 17 offices: Strongsville, Mentor, Mayfield Village, Chardon, Northfield, Chesterland, Akron, Macedonia, Hudson, Solon, Amherst, Chesterland, Tallmadge and Newton Falls to serve all N.E. Ohio and in Punta Gorda and St. Petersburg, Florida to serve all of Florida. We are looking for staff in several of the offices.

We represent 23 competitive national and regional carriers and are looking for a person to service current client base and expand product sales to those clients and people they refer to us.

Company Description

As a member of our team, you’ll have the opportunity to work with a diverse client base, from small businesses to large enterprises, while partnering with top-tier insurance carriers. Join us to make a meaningful impact in our clients’ lives and grow your career in a dynamic, client-focused agency.