Personal Injury Case Manager - Organized Client Advocate

Job Duck LLC; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck LLC connects talented professionals with growing law firms that need dedicated team members to drive case progress and deliver exceptional client service. We are seeking a Personal Injury Case Manager who is proactive, empathetic, highly organized, and eager to own responsibilities with minimal supervision.

In this role, you will coordinate between clients, medical providers, insurers, courts, and legal staff, manage multiple active cases, and keep documentation in NEOS by Assembly and

Qualifications

• 3-5 years of experience as a Personal Injury Case Manager.
• Experience with Personal Injury is mandatory.
• Strong understanding of personal injury case workflows.
• Experience handling client communications and case documentation.
• Ability to manage multiple active cases simultaneously.
• Software and Tools: NEOS by Assembly, RingCentral, Microsoft Office Suite.
• Excellent follow-up and organizational skills.
• Ability to work independently and proactively.
• Strong attention to detail.
• Willingness to learn new processes and assume additional responsibilities as needed.
• Proactive and self motivated mindset.
• Strong follow through and task ownership.
• Ability to prioritize multiple deadlines effectively.
• Empathetic and client focused communication style.
• Professionalism and confidentiality.
• Critical thinking and problem solving skills.

Responsibilities

• Report claims and assist with claim-related processes.
• Communicate with courts on case-related matters and updates.
• Monitor case progress and move files through each stage of the case lifecycle.
• Request and obtain medical records and supporting case documentation.
• Conduct client intake activities and gather necessary information and documentation.
• Identify and resolve case bottlenecks proactively.
• Track deadlines and outstanding items to ensure timely completion.
• Coordinate with attorneys and legal staff regarding next steps and case developments.
• Provide case updates and maintain regular communication with clients.
• Maintain accurate and organized records within the case management system.
• Follow up on outstanding requests with clients, medical providers, insurance companies, and third parties.

Skills

Personal Injury

Case management

Client communication

Attention to detail

Time management

Bilingual English/Spanish

Tools

NEOS by Assembly

RingCentral

Microsoft Office Suite

Job description

Job Duck LLC connects talented professionals with growing law firms that need dedicated team members to drive case progress and deliver exceptional client service. We are seeking a Personal Injury Case Manager who is proactive, empathetic, highly organized, and eager to own responsibilities with minimal supervision.

In this role, you will coordinate between clients, medical providers, insurers, courts, and legal staff, manage multiple active cases, and keep documentation in NEOS by Assembly and