Personal Computer Support Technician $19.68 per hour

The Logistics Company; Goldsboro (NC); On-site; USD 25,000 - 32,000; Full time

Job summary

The Logistics Company is seeking a Personal Computer Support Technician to operate on Seymour Johnson AFB. The role will involve configuring and maintaining computer systems, handling hardware/software issues, and providing desktop support within a DoD cyber security context.

The position requires a security clearance, Security+ certification, and prior experience with USAF MIS tools. On-site work on the base is expected, with standard IT support responsibilities and SharePoint duties for

Qualifications

• Must have Security Clearance and Security+ Certification.
• 2–3 years of experience troubleshooting and repairing hardware and software.
• High School Diploma; 2-year degree preferred in IT.
• Familiar with USAF MIS; training or instruction experience preferred.

Responsibilities

• Configure new computers for initial operation; install hardware and software.
• Troubleshoot and repair hardware/software defects; maintain LAN equipment/server.
• Process trouble tickets and coordinate with relevant sections; maintain MPF/CPF SharePoint page.

Skills

Security clearance

Troubleshooting hardware & software

Desktop support

Customer service

Education

High School Diploma

Associate degree in IT preferred

Tools

FEDLOG

DEERS

ARMS

MDCPDS

DJMPF

DCPDS

RAPIDS

Windows XP/Windows Certification

Job description

Equal Opportunity Employer (minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity)

The Logistics Company

Personal Computer Support Technician $19.68 per hour

Location: Seymour Johnson AFB

The Personal Computer Support Technician (PCST) (Cyber Security Liaison) performance requirements include the Computer Security (COMPUSEC) Program, Cyberspace Defense Analysis (CDA) Operations and Notice and Consent Process (N&C), and TEMPEST Program. Tasks include:

Information Management. The PCST will collect and disseminate information (distribute mail/messages) for internal/external review, process communication and distribution, and maintain suspense file. The PCST will answer inquiry or research answer to inquiry and provide response or referral.

Publications, Forms and Files Management. The PCST will maintain publication files, the file system and serve as Publication and File Manager. If locally required and not available on the Internet, the PCST will maintain stock of blank forms. Database used to perform this task is AF RIMS (Air Force Records Information Management System.

Office Management. The PCST will review Appointment to and Assumption of Command administrative orders. The PCST will obtain MPF/CC coordination on all G-series orders pertaining to appointment/assumption of command.

Client Systems Support/Cyber Security Liaison. The PCST will perform Cyber Security Liaison and Functional Systems Administrator responsibilities to configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, maintain LAN equipment/server, request and build user accounts, process AFCERT updates and process updates for PC virus detection. FSA duty allows submission of trouble tickets to Comms for issues outside of the FSA's capability. (COMPUSEC) Program, Cyberspace Defense Analysis (CDA) Operations and Notice and Consent Process (N&C), and TEMPEST Program. Cyber Security Liaison and Functional Systems Administrator responsibilities are provided to the following Sections in the FSS: Military Personnel Section, Civilian Personnel Section, Education Section, Airman and Family Readiness Section, and Manpower Section; however, these duties do not include computer systems or associated equipment used by students in classrooms or labs (i.e. Airman Leadership School, First Term Airmen Center, and Education Center) and the Discovery Center within the Airman and Family Readiness Center.

The PCST will create and maintain MPF and CPF SharePoint page.

Requirements:

• CERTIFICATES, LICENSES, REGISTRATIONS: MUST have a Security Clearance, Security+ Certification and a Windows XP or Windows Certification in order to be considered for this position.**
• Requires 2 - 3 years of experience troubleshooting and repairing a combination of hardware and software.
• High School Diploma. Associate degree in Information Technology preferred.
• Previous Desktop Support, Help Desk or Customer Service experience, knowledge of Standard USAF Management Information Systems (MIS), Instructor or training experience (documented)
• Must be familiar with FEDLOG, DEERS, ARMS, MDCPDS, DJMPF , DCPDS, and RAPIDS
• Must have a State Driver's License, Must be able to obtain a Govt. Driver's License.
• SECRET security clearance required.

Equal employment opportunity, including veterans and individuals with disabilities.

PI286792698