Personal Banking & Solutions Advisor

Bank of America; Norwood (KY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Job summary

Bank of America in Norwood, MA is hiring a Customer Service Associate to engage clients in the lobby and educate them on self-service banking options. You will process cash transactions, build relationships, and connect clients to financial solutions.

The role requires strong communication, problem-solving, and the ability to work weekends or extended hours. A high school diploma is required, with a bachelor's degree preferred for advancement.

Qualifications

• Enthusiastic, self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Delivers an experience that improves clients’ financial lives.
• Identifies solutions for client needs and educates on self-service banking.

Responsibilities

• Engage clients in the lobby and educate on self-service resources (mobile/online banking, ATM).
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs and connect them to solutions.
• Follow processes and comply with laws and regulations in daily activities.
• Manage center traffic, appointments, and outbound calls; drive client experience.

Skills

Client Focus

Relationship Building

Communication

Self-Service Banking

Problem Solving

Time Management

Flexibility

Sales Mindset

Education

High School Diploma / GED

Bachelor's Degree in Business/Finance

Job description

Bank of America in Norwood, MA is hiring a Customer Service Associate to engage clients in the lobby and educate them on self-service banking options. You will process cash transactions, build relationships, and connect clients to financial solutions.

The role requires strong communication, problem-solving, and the ability to work weekends or extended hours. A high school diploma is required, with a bachelor's degree preferred for advancement.