Client Solutions Banking Specialist

Bank of America; United States; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Competitive benefits

Job summary

Bank of America in the United States is hiring a Customer Service Associate to engage clients in the lobby and educate on self-service banking options. The role handles cash transactions, builds relationships, and connects clients with financial solutions to meet goals.

The position requires a high school diploma, strong communication, and a proactive, customer-focused mindset. Weekend/extended hours may be required, and in-office collaboration is emphasized.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Excellent relationship-building and collaboration.
• Confident in identifying client solutions based on needs.
• Strong communication and ability to educate clients on self-service banking.
• Able to learn new information and technology platforms.
• Experience with cash handling and sales targets.
• Willing to work weekends/extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to comply with laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer focus

Relationship building

Communication

Problem solving

Time management

Sales ability

Cash handling

Adaptability

Education

Bachelor's degree or business-related associate degree

High School Diploma or GED

Job description

Bank of America in the United States is hiring a Customer Service Associate to engage clients in the lobby and educate on self-service banking options. The role handles cash transactions, builds relationships, and connects clients with financial solutions to meet goals.

The position requires a high school diploma, strong communication, and a proactive, customer-focused mindset. Weekend/extended hours may be required, and in-office collaboration is emphasized.