Relationship Banking Advisor

National Black MBA Association; Norwood (KY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Competitive pay

Job summary

Bank of America in Norwood, MA is seeking a customer service professional to engage clients in the lobby and guide them through transactions using self-service resources. You will process cash transactions accurately and support clients in using mobile, online, and ATM services.

The role emphasizes building relationships, delivering an excellent client experience, and complying with laws. Weekend or extended hours may be required.

Qualifications

• High School Diploma or equivalent required.
• Six months of cash handling experience.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Norwood, MA is seeking a customer service professional to engage clients in the lobby and guide them through transactions using self-service resources. You will process cash transactions accurately and support clients in using mobile, online, and ATM services.

The role emphasizes building relationships, delivering an excellent client experience, and complying with laws. Weekend or extended hours may be required.