Personal Banker: Sales, Service & Loan Expert

First American Bank; St. Charles (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

First American Bank is seeking a Personal Banker to deliver exceptional customer service at the branch and act as a needs-based sales professional for personal banking products. The role supports both Teller and Banker functions within the Retail Banking Department.

The position handles deposit accounts, loan applications, and cross-sell opportunities while maintaining high service standards, compliance, and teamwork across departments. A 36–40 hour workweek is typical.

Qualifications

• Minimum one year of personal banking, customer service, or sales experience.
• Ability to take loan applications and close loans.
• Must be able to handle cash transactions and work with US currency.

Responsibilities

• Build and retain relationships with customers and promote First American Bank products.
• Take loan applications, close loans, and refer mortgages to partners.
• Open, maintain, and close deposit accounts (consumer, business, and IRAs).
• Provide teller services and balance teller drawer.
• Assist in opening/closing branch procedures.

Skills

Sales experience

Customer service

Communication

Cash handling

Cold calling

Microsoft 365

Education

High School diploma or equivalent

College degree in business a plus

NMLS registration (if required)

Tools

Microsoft 365

Job description

First American Bank is seeking a Personal Banker to deliver exceptional customer service at the branch and act as a needs-based sales professional for personal banking products. The role supports both Teller and Banker functions within the Retail Banking Department.

The position handles deposit accounts, loan applications, and cross-sell opportunities while maintaining high service standards, compliance, and teamwork across departments. A 36–40 hour workweek is typical.